Customer Service Associate
About Walmart Global Tech India
If you’re thinking scale’, think bigger, and don’t stop there. At Walmart Global Tech Bengaluru, we don’t just innovate, we enable transformations across stores and different channels for the Walmart experience.
Take a regular day at Walmart Global Tech and match that with 260 million customers a week, 11,695 stores, under 59 banners in 28 countries, and e-commerce websites in 11 countries. That’s Walmart Labs Bengaluru for you.
With the fiscal year 2017 revenue of $500 billion, Walmart employs approximately 2.3 million associates worldwide. We innovate to deliver a simple and seamless experience for our customers. Our tech talent solves the biggest and most complex problems.
They drive digital transformation where data and analytics are enabling us to better serve our customers and create a digital relationship with them. As our customers evolve and adapt, we are taking it a few notches further here.
We’re changing what customers can expect from the experience of shopping, from the physical stores, to mobile, social, and even online; we’re not just ready for the future of shopping, we’re creating it.
Job Description
Function: Sales and Business → Customer Service
- Customer Service
- Customer Relationship
Walmart MNC is looking for enthusiastic and dedicated Customer Service Associates to join our remote team. As a Customer Service Associate, you will be responsible for handling customer inquiries, providing exceptional service, and ensuring customer satisfaction. This is a night shift position with rotational week offs, offering additional allowances and a monthly bonus.
Responsibilities:
- Respond to customer inquiries via phone, email, or chat.
- Resolve customer complaints and issues promptly and efficiently.
- Provide accurate information about products and services.
- Maintain a positive and professional attitude toward customers.
- Document customer interactions and transactions.
- Collaborate with team members to ensure high-quality service.
Requirements:
- A graduate degree in any discipline.
- Excellent communication skills, both verbal and written.
- Ability to work in a night shift.
- Basic computer skills and familiarity with customer service software.
- Strong problem-solving skills and a customer-centric approach.
- Freshers are welcome to apply; training will be provided.
Why Explore a Career at Walmart Global Tech India
Walmart is the world’s largest company by revenue – approximately $480 billion according to the Fortune Global 500 list in 2016
Our company’s purpose is our reason for being. It drives all our business decisions and actions. It is the guiding philosophy we are proud to communicate. By bringing together online, mobile, and social with our 11,000+ stores around the world, Walmart is creating a seamless experience for customers to shop in a way that’s most convenient for them anytime and anywhere.
When you combine our unmatched assets in retail with our commitment to building best-in-class eCommerce capabilities, we’re positioned to serve customers in ways no one else can. The teams here are engaged in cutting-edge engineering and process development to make Walmart operate more efficiently.
At the Walmart Global technology center in Bengaluru, we use technology for the charter of building brand-new platforms and services on the latest technology stack to support both our e-commerce and store businesses worldwide.
The employee will get a chance to work on scalable products which shows the impact on user experience which is 200 million customers a week!
Benefits at Walmart Global Tech India
Time Off • Comprehensive medical insurance policy • Free transportation • Holistic well-being • Recreational facilities • Onsite concierge services
Walmart Global Tech India’s Tech Stack
Walmart MNC is looking for enthusiastic and dedicated Customer Service Associates to join our remote team. As a Customer Service Associate, you will be responsible for handling customer inquiries, providing exceptional service, and ensuring customer satisfaction. This is a night shift position with rotational week offs, offering additional allowances and a monthly bonus.
Responsibilities:
- Respond to customer inquiries via phone, email, or chat.
- Resolve customer complaints and issues promptly and efficiently.
- Provide accurate information about products and services.
- Maintain a positive and professional attitude toward customers.
- Document customer interactions and transactions.
- Collaborate with team members to ensure high-quality service.
Requirements:
- A graduate degree in any discipline.
- Excellent communication skills, both verbal and written.
- Ability to work in a night shift.
- Basic computer skills and familiarity with customer service software.
- Strong problem-solving skills and a customer-centric approach.
- Freshers are welcome to apply; training will be provided.