Healthcare Collections Representative (remote)
Summary
Assist our client’s customers with their open balance accounts to secure payment while providing customer service and keeping good customer relationships intact for our clients.
Essential Functions
- Taking inbound calls, acting as representative of the hospital, to arrange debt repayment based on patient’s financial situation and client repayment guidelines, via credit card, check or obtained insurance, and record all updates and acquired information on accounts.
- Understands and utilizes the HIPAA and TCPA talk offs on each call.
- Ensure all required statements have been sent on accounts handled and request statements as necessary.
- Properly handle all patient disputes, by obtaining all pertinent information and noting dispute on account and escalating to supervisor as necessary.
- Assists in making outbound calls when necessary.
- Performs other activities and responsibilities as assigned.
Competencies
- Customer Service skills: ability to manage difficult customer situations and respond to customer needs promptly.
- Great oral communication skills; speak clearly; ability to listen and get clarification.
- Problem solving skills; identify and analyze information to develop solutions.
- Detail oriented
- Ability to use resources effectively.
Supervisory Responsibility
There are no supervisory responsibilities for this position.
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, telephones, photocopiers.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk, hear and type.
Position Type and Expected Hours of Work
This is a full-time position. Workdays are Monday through Friday, with four days 8:00 a.m. to 4:30 p.m., and one day 11:30 a.m. to 8:00 p.m., Eastern.
Travel
No travel is expected for this position
Required Education And Experience
- High school diploma
- Six months of customer service in related field
Preferred Education And Experience
- Associate’s degree
- Two years of related experience
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
AAP/EEO Statement
The Equal Employment Opportunity Policy of the company is to provide a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religion, national origin, general, sexual orientation, age, marital status or disability. The company hires and promotes individuals solely on the basis of their qualifications for the job to be filled.
The company believes that associates should be provided with a working environment which enables each associate to be productive and to work to the best of his or her ability. The company does not condone or tolerate an atmosphere of intimidation or harassment based on race, color, religion, national origin, general, sexual orientation, age, marital status or disability.
The company expects and requires the cooperation of all associates in maintaining a discrimination and harassment-free atmosphere.
Salary And Other Compensation
The hourly rate for this position is between $16.00-19.00 per hour, depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
Disclaimer:
The hourly rate, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Education and/or Experience Associates degree or equivalent from two-year College or technical school or six months to one-year related experience and/or training or equivalent combination of education and experience.
Cognizant will only consider applicants for this position whom are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.
What is in it for you? Well, at Cognizant, we offer a competitive compensation package including excellent benefits such as insurance (available day 1 of employment), great work life balance, 401k with matching component, and many other benefits.
An inclusive environment embracing diversity: for the second time, Cognizant has been named to the Forbes list of Best Employers for Diversity based on survey responses from its employees!
About Cognizant
Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we’re improving everyday life. See how at www.cognizant.com or @cognizant.
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Healthcare Collections Representative (remote)<\/h4>\r\n<\/div>\r\n \r\n
\r\n\r\n \r\n\r\n<\/div>\r\nSummary<\/strong>\r\n\r\n\r\n\r\n<\/strong>Assist our client\u2019s customers with their open balance accounts to secure payment while providing customer service and keeping good customer relationships intact for our clients.\r\n\r\n\r\nEssential Functions\r\n\r\n<\/strong>\r\n
\r\n \t
- Taking inbound calls, acting as representative of the hospital, to arrange debt repayment based on patient\u2019s financial situation and client repayment guidelines, via credit card, check or obtained insurance, and record all updates and acquired information on accounts.<\/li>\r\n \t
- Understands and utilizes the HIPAA and TCPA talk offs on each call.<\/li>\r\n \t
- Ensure all required statements have been sent on accounts handled and request statements as necessary.<\/li>\r\n \t
- Properly handle all patient disputes, by obtaining all pertinent information and noting dispute on account and escalating to supervisor as necessary.<\/li>\r\n \t
- Assists in making outbound calls when necessary.<\/li>\r\n \t
- Performs other activities and responsibilities as assigned.<\/li>\r\n<\/ul>\r\nCompetencies\r\n\r\n<\/strong>\r\n
\r\n \t
- Customer Service skills: ability to manage difficult customer situations and respond to customer needs promptly.<\/li>\r\n \t
- Great oral communication skills; speak clearly; ability to listen and get clarification.<\/li>\r\n \t
- Problem solving skills; identify and analyze information to develop solutions.<\/li>\r\n \t
- Detail oriented<\/li>\r\n \t
- Ability to use resources effectively.<\/li>\r\n<\/ul>\r\nSupervisory Responsibility\r\n\r\n<\/strong>There are no supervisory responsibilities for this position.\r\n\r\nWork Environment\r\n\r\n<\/strong>This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, telephones, photocopiers.\r\n\r\nPhysical Demands\r\n\r\n<\/strong>The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.\r\n\r\nWhile performing the duties of this job, the employee is regularly required to talk, hear and type.\r\n\r\nPosition Type and Expected Hours of Work\r\n\r\n<\/strong>This is a full-time position. Workdays are Monday through Friday, with four days 8:00 a.m. to 4:30 p.m., and one day 11:30 a.m. to 8:00 p.m., Eastern.\r\n\r\nTravel\r\n\r\n<\/strong>No travel is expected for this position\r\n\r\nRequired Education And Experience\r\n\r\n<\/strong>\r\n
\r\n \t
- High school diploma<\/li>\r\n \t
- Six months of customer service in related field<\/li>\r\n<\/ul>\r\nPreferred Education And Experience\r\n\r\n<\/strong>\r\n
\r\n \t
- Associate\u2019s degree<\/li>\r\n \t
- Two years of related experience<\/li>\r\n<\/ul>\r\nOther Duties\r\n\r\n<\/strong>Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.\r\n\r\n\r\nAAP\/EEO Statement<\/strong>\r\n\r\n\r\n\r\n<\/strong>The Equal Employment Opportunity Policy of the company is to provide a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religion, national origin, general, sexual orientation, age, marital status or disability. The company hires and promotes individuals solely on the basis of their qualifications for the job to be filled.\r\n\r\n\r\nThe company believes that associates should be provided with a working environment which enables each associate to be productive and to work to the best of his or her ability. The company does not condone or tolerate an atmosphere of intimidation or harassment based on race, color, religion, national origin, general, sexual orientation, age, marital status or disability.\r\n\r\n\r\nThe company expects and requires the cooperation of all associates in maintaining a discrimination and harassment-free atmosphere.\r\n\r\n\r\nSalary And Other Compensation\r\n<\/strong>\r\n\r\nThe hourly rate for this position is between $16.00-19.00 per hour, depending on experience and other qualifications of the successful candidate.\r\n\r\nThis position is also eligible for Cognizant\u2019s discretionary annual incentive program, based on performance and subject to the terms of Cognizant\u2019s applicable plans.\r\n\r\nBenefits<\/strong>: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:\r\n\r\n \r\n
\r\n \t
- Medical\/Dental\/Vision\/Life Insurance<\/li>\r\n \t
- Paid holidays plus Paid Time Off<\/li>\r\n \t
- 401(k) plan and contributions<\/li>\r\n \t
- Long-term\/Short-term Disability<\/li>\r\n \t
- Paid Parental Leave<\/li>\r\n \t
- Employee Stock Purchase Plan<\/li>\r\n<\/ul>\r\nDisclaimer:\u00a0<\/strong>\r\n\r\n \r\n\r\nThe hourly rate, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.\r\n\r\nEducation and\/or Experience Associates degree or equivalent from two-year College or technical school or six months to one-year related experience and\/or training or equivalent combination of education and experience.\r\n\r\nCognizant will only consider applicants for this position whom are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.\r\n\r\nWhat is in it for you? Well, at Cognizant, we offer a competitive compensation package including excellent benefits such as insurance (available day 1 of employment), great work life balance, 401k with matching component, and many other benefits.\r\n\r\nAn inclusive environment embracing diversity: for the second time, Cognizant has been named to the Forbes list of Best Employers for Diversity based on survey responses from its employees!\r\n\r\n \r\n\r\n\r\nAbout Cognizant\r\n\r\n<\/strong>Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at www.cognizant.com or @cognizant.\r\n\r\n \r\n\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n
\r\n
<\/div>\r\n<\/div>\r\n
\r\n
<\/div>\r\n<\/div>\r\n \r\n
\r\n\r\n \r\n\r\n<\/div>\r\nSummary<\/strong>\r\n\r\n\r\n\r\n<\/strong>Assist our client\u2019s customers with their open balance accounts to secure payment while providing customer service and keeping good customer relationships intact for our clients.\r\n\r\n\r\nEssential Functions\r\n\r\n<\/strong>\r\n
- \r\n \t
- Taking inbound calls, acting as representative of the hospital, to arrange debt repayment based on patient\u2019s financial situation and client repayment guidelines, via credit card, check or obtained insurance, and record all updates and acquired information on accounts.<\/li>\r\n \t
- Understands and utilizes the HIPAA and TCPA talk offs on each call.<\/li>\r\n \t
- Ensure all required statements have been sent on accounts handled and request statements as necessary.<\/li>\r\n \t
- Properly handle all patient disputes, by obtaining all pertinent information and noting dispute on account and escalating to supervisor as necessary.<\/li>\r\n \t
- Assists in making outbound calls when necessary.<\/li>\r\n \t
- Performs other activities and responsibilities as assigned.<\/li>\r\n<\/ul>\r\nCompetencies\r\n\r\n<\/strong>\r\n
- \r\n \t
- Customer Service skills: ability to manage difficult customer situations and respond to customer needs promptly.<\/li>\r\n \t
- Great oral communication skills; speak clearly; ability to listen and get clarification.<\/li>\r\n \t
- Problem solving skills; identify and analyze information to develop solutions.<\/li>\r\n \t
- Detail oriented<\/li>\r\n \t
- Ability to use resources effectively.<\/li>\r\n<\/ul>\r\nSupervisory Responsibility\r\n\r\n<\/strong>There are no supervisory responsibilities for this position.\r\n\r\nWork Environment\r\n\r\n<\/strong>This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, telephones, photocopiers.\r\n\r\nPhysical Demands\r\n\r\n<\/strong>The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.\r\n\r\nWhile performing the duties of this job, the employee is regularly required to talk, hear and type.\r\n\r\nPosition Type and Expected Hours of Work\r\n\r\n<\/strong>This is a full-time position. Workdays are Monday through Friday, with four days 8:00 a.m. to 4:30 p.m., and one day 11:30 a.m. to 8:00 p.m., Eastern.\r\n\r\nTravel\r\n\r\n<\/strong>No travel is expected for this position\r\n\r\nRequired Education And Experience\r\n\r\n<\/strong>\r\n
- \r\n \t
- High school diploma<\/li>\r\n \t
- Six months of customer service in related field<\/li>\r\n<\/ul>\r\nPreferred Education And Experience\r\n\r\n<\/strong>\r\n
- \r\n \t
- Associate\u2019s degree<\/li>\r\n \t
- Two years of related experience<\/li>\r\n<\/ul>\r\nOther Duties\r\n\r\n<\/strong>Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.\r\n\r\n\r\nAAP\/EEO Statement<\/strong>\r\n\r\n\r\n\r\n<\/strong>The Equal Employment Opportunity Policy of the company is to provide a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religion, national origin, general, sexual orientation, age, marital status or disability. The company hires and promotes individuals solely on the basis of their qualifications for the job to be filled.\r\n\r\n\r\nThe company believes that associates should be provided with a working environment which enables each associate to be productive and to work to the best of his or her ability. The company does not condone or tolerate an atmosphere of intimidation or harassment based on race, color, religion, national origin, general, sexual orientation, age, marital status or disability.\r\n\r\n\r\nThe company expects and requires the cooperation of all associates in maintaining a discrimination and harassment-free atmosphere.\r\n\r\n\r\nSalary And Other Compensation\r\n<\/strong>\r\n\r\nThe hourly rate for this position is between $16.00-19.00 per hour, depending on experience and other qualifications of the successful candidate.\r\n\r\nThis position is also eligible for Cognizant\u2019s discretionary annual incentive program, based on performance and subject to the terms of Cognizant\u2019s applicable plans.\r\n\r\nBenefits<\/strong>: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:\r\n\r\n \r\n
- \r\n \t
- Medical\/Dental\/Vision\/Life Insurance<\/li>\r\n \t
- Paid holidays plus Paid Time Off<\/li>\r\n \t
- 401(k) plan and contributions<\/li>\r\n \t
- Long-term\/Short-term Disability<\/li>\r\n \t
- Paid Parental Leave<\/li>\r\n \t
- Employee Stock Purchase Plan<\/li>\r\n<\/ul>\r\nDisclaimer:\u00a0<\/strong>\r\n\r\n \r\n\r\nThe hourly rate, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.\r\n\r\nEducation and\/or Experience Associates degree or equivalent from two-year College or technical school or six months to one-year related experience and\/or training or equivalent combination of education and experience.\r\n\r\nCognizant will only consider applicants for this position whom are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.\r\n\r\nWhat is in it for you? Well, at Cognizant, we offer a competitive compensation package including excellent benefits such as insurance (available day 1 of employment), great work life balance, 401k with matching component, and many other benefits.\r\n\r\nAn inclusive environment embracing diversity: for the second time, Cognizant has been named to the Forbes list of Best Employers for Diversity based on survey responses from its employees!\r\n\r\n \r\n\r\n\r\nAbout Cognizant\r\n\r\n<\/strong>Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at www.cognizant.com or @cognizant.\r\n\r\n \r\n\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n<\/div>\r\n
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